May 16, 2012

Continuing Education Credits for Measurable Management

Ohio State University, Alber Enterprise Center have accredited the Measurable Management Program for 3 CEU's. Anyone successfully completing the program can obtain their 3 CEU's for a $400 fee payable at the beginning of the program.

Additionally anyone attending and participating in a two day facilitator training workshop (train the trainer) can obtain 1.5 CEU's for a $250 fee.

We hope to confirm in the near future facilitator training workshops in WA and OH in June. Contact Tammy Fagan at Williams & Co. for registration details and pricing. Tel 712 252 4041

May 9, 2012

It's Time to Rethink Continuous Improvement

This article from the Havard Business Review Blog Network supports what most of us who live and breathe Measurable Management have been saying for so long. "The more you hardwire a company on total quality management the more it is going to hurt breakthrough innovation". Take a close look at the concluding paragraphs titled "Asses the impact on company culture".
To read the article click the link below and then return to this page to post your own comments.

Its Time to Rethink Continuous Improvement

May 1, 2012

Xerox CEO Burns on the rising value of reputation

Playing a key role in the Xerox (XRX) corporate turnaround, serving on the American Express(AXP) board, doing big deals with Procter and Gamble (PG)—all these things give Ursula Burns unique perspective on the value of corporate reputation. The Xerox chief knows from personal experience how reputation can make or break a company.

Click on this link to read the article: Ursula Burns interview

April 9, 2012

The Titanic and Albert Einstein

Today being the 100th anniversary of the sinking of the Titanic got me to thinking about other "Great Failures" and the improvements that they have subsequently inspired. I discovered this article online that I'd like to share with you it quotes Albert Einstein and his observation that "anyone who has never made a mistake has never tried anything new". Check out the link below "Big Ideas, Great Failures" and hopefully you'll not only embrace change but also the opportunities for improvement that our failures present us with.

Big Ideas, Great Failures

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April 6, 2012

Richard Branson's Advice for Entrepreneurs

I was with Andy Andrews of the Graduate Institute of Management & Technology in South Africa one day when someone called him asking for Richard Branson's phone number. Needless to say I was impressed that Andy had Richard's phone number. Interestingly GIMT had flown me to Johannesburg on Virgin Airlines. Richard's opening comments harmonize well with the listening approach developed by Measurable Management. His attitude to Banks is pleasantly refreshing too.

April 5, 2012

Measurable Management on Facebook

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Click the link above and visit our new facebook page. When you get there please click the "Like" button and you'll be kept up to date of news and other Measurable Management events. Feel free to make comments. Write your own posts or just tell us what you think about the page.


March 28, 2012

Rene Higuita - Amazing Goalkeeper Save

I can clearly remember watching the England v Columbia game live on TV back in 1995 and being totally amazed by a remarkable piece of goalkeeping. Before you check out the video of this superb save let me explain why I'm posting it on my blog. I think this save by Higuita demonstrates true customer focus. People watch football (soccer to my American friends) to be entertained and yet the fans are frequently at the bottom of the list of sports teams priorities. Too often it's all about the win even if it's boring to watch. When it comes to sport the spectator is clearly the customer. In the example below Higuita could have simply caught the ball and no one would have ever remembered but he decided to take a huge risk and satisfy the customer. If he had failed it would have been disastrous but he did something so unexpected and entertaining that we still talk about it today. It is probably the best example I can think of customer focused selflessness. The enormity of the risk is what would prevent most organizations from trying to satisfy their customers in a similar way but what if by having the nerve to take such a risk your customers talked positively about it for the rest of their lives?

How customer focused is your organization?